However, if you are not satisfied with your car wash, you should go in as soon as possible (avoid moving your vehicle too much) and speak to the manager or cashier to explain the situation. Normally, they should provide you with a new car wash code.
IMPORTANT: It is possible that the cashier/manager is not familiar with the Neatcar app. Sometimes, they may claim that the app is not compatible with their station. It is important to explain that the app does work at this location (otherwise, you would not have been able to access the station) and that Neatcar is equivalent to purchasing a wash code from their website or at the station.
If the cashier/manager refuses to provide a new code, before moving your vehicle, please take photos of it (taken from the outside) and send the photos along with details of the situation to support@neatcar.com.
Our team will then investigate with the station.
