Privacy Policy

At Neatcar and Neatcover, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in compliance with Quebec’s Law 25 and other applicable privacy laws.

1. Introduction

This Privacy Policy applies to all users of Neatcar and Neatcover services, including our website, mobile applications, and other online platforms. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Contact Information

We have appointed a Privacy Officer responsible for overseeing compliance with Quebec's Law 25. For any questions or concerns about this policy or your personal information, please contact:

**Privacy Officer** Email: privacy@neatcar.com Address: Groupe Neatcar Inc, 1504-3405 Boul Le Carrefour, Laval, Quebec, H7T 0M9, Canada

3. What Personal Information We Collect

We collect the following types of personal information:

Identity Information: Name, date of birth.
Contact Information: Email address, phone number, and mailing address.
Financial Information: Credit card details for payment processing.
Service-Related Information: Insurance quotes, vehicle information, and service preferences.
Usage Information: IP address, browser type, and interaction with our platforms.

We collect this information directly from you through forms, interactions on our platforms, and when you use our services.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide Neatcar and Neatcover services, including car maintenance assistance and insurance quote comparisons.
To process payments and manage subscriptions.
To improve our services and develop new features.
To communicate with you about updates, promotions, and relevant offers.
To comply with legal and regulatory requirements.

5. Consent and Your Rights

You have the following rights regarding your personal information:

Access: Request access to your personal information.
Rectification: Correct inaccuracies in your personal information.
Withdrawal of Consent: Withdraw consent for processing your personal information.
Data Portability: Request your data in a portable format.

To exercise these rights, contact our Privacy Officer at the email or address provided above.

6. Data Retention and Destruction

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once it is no longer required, we securely destroy or anonymize it.

7. Third-Party Sharing and Cross-Border Transfers

We may share your personal information with third-party service providers (e.g., payment processors, insurance brokers) for the purposes of providing our services. If personal information is transferred outside Quebec, we conduct a Privacy Impact Assessment (PIA) to ensure compliance with Quebec’s privacy standards.

A list of third-party service providers can be made available upon request.

8. Use of Technology

Our services may use technologies such as cookies, geolocation tools, and profiling software to improve your experience. These technologies will not be activated by default and require your explicit consent before use.

9. Data Breaches

In the event of a data breach that poses a risk of serious injury, we will notify affected individuals and the Commission d'accès à l'information du Québec (CAI) as required by law.

10. Security Measures

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

11. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Significant changes will be communicated to you at least 30 days in advance. Continued use of our services constitutes acceptance of the updated policy.

12. Complaints

If you have concerns about our handling of your personal information, you can contact our Privacy Officer. You may also file a complaint with the Commission d'accès à l'information du Québec (CAI).

**Commission d'accès à l'information du Québec (CAI)** Website: https://www.cai.gouv.qc.ca
Phone: +1 (888) 528-7741

13. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us at privacy@neatcar.com.